December 10, 2016

Volunteers’ Day in the Sun

Posted in Celebrations, Good news stories, Recognition of Volunteering, Valuing Volunteers, Volunteer Centres tagged , , , at 11:47 pm by Sue Hine


There wasn’t a lot of sun around on Monday last week (December 5 2016) in New Zealand. International Volunteer Day seemed more muted than usual. Yes, there were tea parties and picnics and presentation of volunteer awards around the country, but fewer media statements from previous years and less shouting-out on social media.

A very big thunder rolled across our sky when the Prime Minister announced his intention to resign, taking too much of our airspace. And the coach of our Phoenix football team resigned too, after losing a match which took them to the bottom of the table.

On the other hand there was a great news story about the rescue of 340 campervans and rental vehicles stranded in Kaikoura after their renters had left town – by ship, helicopter or plane in the aftermath of the earthquake. About eighty volunteers from the NZ Motor Caravan Association put in a ten-hour day, travelling by bus to the town, and returning in convoy over a road that still has some hairy spots to negotiate. Pity there wasn’t a mention that the first journey took place on International Volunteer Day.

But there was enough during the day to give me a glow, and a deal of pride in the value of volunteering. Here is my hit parade:

For starters, the United Nations’ theme for the year Global Applause – Give Volunteers a Hand is well captured in a video which also reminds us of the role volunteers play in working towards UN Sustainable Development Goals.

Our Minister for the Community and Voluntary Sector commended the volunteer workforce as ‘major contributors to New Zealand topping lists of the world’s best places to live’.

Over the previous weekend more than 800 Flight Centre staff gave 2,200 hours of volunteer time to community projects around Auckland, as part of their ‘Giving Back’ conference. A big tick for corporate volunteering.

Volunteer Centres did their stuff, from a library display to a reminder that New Zealand boasts the highest rate of volunteering in the OECD with kiwis spending an average of 13 minutes a day volunteering. (The global average is just 4 minutes a day.) Volunteer Waikato’s message on Facebook went like this:


“Thank you is not really enough… without you guys there would be a lot less happening in communities throughout New Zealand… and all over the world. You are not just awesome… You are FREAKIN’ AWESOME (with a Unicorn!)”

There were some great one-liners too:

From a volunteer: ‘I think I needed volunteer work as much as volunteering needed me’.

‘While on this day we think of you we recognise that you have been thinking of others all year.’ (Salvation Army)

‘We acknowledge that there is nothing stronger than the heart of a volunteer.’ (St John New Zealand)

In New Zealand our theme for the day was Together we Can, a tag-line which could be incorporated into a photo of volunteers at work. Here is Gisborne Volunteer Centre’s effort, and incorporated in their message is the best line of the day:

Together we can! Together we DO!


In this era of external constraints and funding cuts, a day to understand and appreciate the work of volunteers is a small candle for the community and voluntary sector.  Volunteering is never going to disappear, but the future of many organisations looks uncertain. In this last week two long-standing telephone counselling services reported on loss of funding: Lifeline now needs its own lifeline and Youthline will have to reduce services, or even close down. It seems decisions are made with little thought to flow-on consequences.

I am looking for better things in 2017, and I have found a couple of encouragements. In her latest Hot Topic Susan J Ellis reminds me:

When things seem dark and cloudy, history tells us that volunteers can be the bolts of lightning that can turn things around.

For managers of volunteers out there you could start singing the Twelve Pearls of Wisdom, coined for a Thoughtful Thursday post.

And I shall hang on to this quote from John Berger: Remember that hope is not a guarantee for tomorrow but a detonator of energy for action today.


For now, I am stepping off my soap-box to enjoy a festive season and summer holidays. Best wishes to all readers.

February 17, 2013

Volunteer Name-Calling

Posted in Good news stories, Language, Recognition of Volunteering, Valuing Volunteers tagged , , at 1:31 am by Sue Hine




I have been collecting a litany of words commonly used as descriptors of volunteering.  There’s quite a selection, and they cover various meanings, from conferring respect and value to some not-so-flattering terms.

Volunteers make the world go round          Backbone of society

Local heroes      Salt of the earth      Good sorts       People power

       Glue / Fabric of the community                        Community Builders

Community collective    Spirit of Community    Community Champions

     Not-for-Profit Institution  Non-Government Organisation

Third sector

              Freebies                Do-gooder                        Lady Bountiful

No doubt there are a few more to add (please do!)  The one that is grabbing my attention at present is Unsung Heroes, a television programme on TVNZ.   Yes, really!  Volunteers are featuring on prime time TV, an extended series show-casing the range and variety of volunteer work in New Zealand.

Most of the major NFP organisations in our communities are represented, and there are some nice pieces on less widely-known charities.  Even the Christchurch Student Army gets a look-in.

What a relief from other reality-TV programmes which too often display the sad, the bad and the downright silliness of human behaviour.  Unsung Heroes hits all the right notes, covering the real activities undertaken by volunteers and including off-the-cuff comments on their motivation.  Mostly the latter is about the feel-good benefits for the volunteer, or the doing-good-in-the-community effect, and once or twice because the volunteer had experienced help from the organisation they have joined.

And yet….  It’s all very well showing off the worthiness of volunteer work, and the achievements of volunteers – but if you haven’t got the background of the organisation, and what it takes to getting a volunteer on the job then you are getting less than half the story.  There’s no show yet of a manager of volunteers, nor the extensive training undertaken by emergency service volunteers and telephone counsellors.  Training has not had a mention in any context.  Or even an induction and orientation.  The series, thus far, has excluded that vast array of informal volunteering that goes under the radar and which really does make the world go round.  It would be nice to see something of Mahi Aroha, and the volunteer effort generated by migrant and refugee communities for supporting their own and for sustaining their cultures.

OK – we can’t have everything, and we should be congratulating NZ On Air for commissioning the programme.  But still I think – why not go a bit further?

What about creating a series based on the drama that is ever present in the life of a manager of volunteers?  Synopsis: follow a valiant manager who herds a bunch of aspiring volunteers through the process of recruitment, training and placement, and what happens to them on the job.  Now there’s a scenario to put management of volunteers on the map!  Because they are our real Unsung Heroes.