February 17, 2013
I have been collecting a litany of words commonly used as descriptors of volunteering. There’s quite a selection, and they cover various meanings, from conferring respect and value to some not-so-flattering terms.
Volunteers make the world go round Backbone of society
Local heroes Salt of the earth Good sorts People power
Glue / Fabric of the community Community Builders
Community collective Spirit of Community Community Champions
Not-for-Profit Institution Non-Government Organisation
Freebies Do-gooder Lady Bountiful
No doubt there are a few more to add (please do!) The one that is grabbing my attention at present is Unsung Heroes, a television programme on TVNZ. Yes, really! Volunteers are featuring on prime time TV, an extended series show-casing the range and variety of volunteer work in New Zealand.
Most of the major NFP organisations in our communities are represented, and there are some nice pieces on less widely-known charities. Even the Christchurch Student Army gets a look-in.
What a relief from other reality-TV programmes which too often display the sad, the bad and the downright silliness of human behaviour. Unsung Heroes hits all the right notes, covering the real activities undertaken by volunteers and including off-the-cuff comments on their motivation. Mostly the latter is about the feel-good benefits for the volunteer, or the doing-good-in-the-community effect, and once or twice because the volunteer had experienced help from the organisation they have joined.
And yet…. It’s all very well showing off the worthiness of volunteer work, and the achievements of volunteers – but if you haven’t got the background of the organisation, and what it takes to getting a volunteer on the job then you are getting less than half the story. There’s no show yet of a manager of volunteers, nor the extensive training undertaken by emergency service volunteers and telephone counsellors. Training has not had a mention in any context. Or even an induction and orientation. The series, thus far, has excluded that vast array of informal volunteering that goes under the radar and which really does make the world go round. It would be nice to see something of Mahi Aroha, and the volunteer effort generated by migrant and refugee communities for supporting their own and for sustaining their cultures.
OK – we can’t have everything, and we should be congratulating NZ On Air for commissioning the programme. But still I think – why not go a bit further?
What about creating a series based on the drama that is ever present in the life of a manager of volunteers? Synopsis: follow a valiant manager who herds a bunch of aspiring volunteers through the process of recruitment, training and placement, and what happens to them on the job. Now there’s a scenario to put management of volunteers on the map! Because they are our real Unsung Heroes.